Report misconduct

 

Reporting serious conduct (whistleblowing)

World Vision Australia is committed to the highest standards of legal, ethical and moral behaviour. A key part to upholding our ethical standards is enabling people to speak up about unlawful conduct. This includes conduct that:

  • constitutes an offence against, or a contravention of, the Corporations Act 2001 (Cth), the Australian Securities and Investments Commission Act 2001 (Cth), the Banking Act 1959 (Cth), the Financial Sector (Collection of Data) Act 2001 (Cth), the Insurance Act 1973 (Cth), the Life Insurance Act 1995 (Cth), the National Consumer Credit Protection Act 2009 (Cth), or the Superannuation Industry (Supervision) Act 1993 (Cth), or instruments made under these laws;
  • constitutes an offence against any other law of the Commonwealth that is punishable by imprisonment for a period of 12 months or more;
  • is dishonest, fraudulent or corrupt, such as falsification of records, contracts or data, adopting questionable or improper accounting practices or bribery;
  • is unethical, such as actions causing substantial damage to the environment;
  • may cause financial loss to World Vision Australia, damage its reputation or be otherwise detrimental to World Vision Australia’s interests;
  • involves any other kind of serious impropriety, such as business practices that may cause a consumer harm; or
  • represents a danger to the public or the financial system.

At World Vision we take any improper conduct very seriously and it is very important that all our donors, suppliers, partners and staff feel that they can safely report any such misconduct without fear of repercussions. For more information please refer to the Protected Disclosure Policy.

 

Reporting to Your Call

The simplest way to make a report to World Vision is through the Your Call online platform, also known as Rely. This will ensure your confidentiality is maintained. Even if you wish to remain anonymous, you can still communicate anonymously with World Vision Australia's Whistleblower Officers through a message board.

Your Call is an independent and external service authorised to receive whistleblowing reports in relation to World Vision Australia.

  • All reports received by Your Call are reported to World Vision Australia's Head of Risk. If the allegation pertains to the Head of Risk, then they're reported to the Chief Financial Officer, in accordance with Policy.
  • Your Call enables reports to be made anonymously and confidentially.

Your Call reporting options

  • Report online through the Your Call report centre*
    * You will be required to enter World Vision Australia’s unique identifier code: WVA
  • Call 1300 790 228, 9am–12am (AEST), recognised business days
  • If you are deaf, or have a hearing or speech impairment, you can contact Your Call online or through the National Relay Service. Simply choose your contact method and request Your Call’s hotline: 1300 790 228
  • If you have difficulty speaking or understanding English, contact Your Call through the Translating and Interpreting Service (TIS) 131 450 and ask for Your Call on 1300 790 228