Gift cards
Introduction
Traditional, printed cards
eCards
Print your own cards
Can I get more than one card type for each gift?
I really want to send an eCard but don't have email
Card postal delivery time
Undeliverable emails
No card
Questions
Introduction
Traditional cards, eCards and print your own cards all include a photograph and description of your gift. Alternatively, you can choose a Birthday or Christmas card which is not gift-specific. You can personalise these cards with your own message, either online if you choose eCards, or by hand for traditional and print your own cards.
Sorry, but you can only select one type of gift card for each of the gifts you'd like to send.
Traditional, printed cards
This is a printed greeting card, much the same as you would buy in a shop. The difference is that these cards include a photograph and description of your gift. Ordering gifts and choosing traditional cards is easy - just choose an item from one of the gift categories, let us know how many you'd like to order and select the 'Traditional Card' option before adding the gift to your 'gift basket'.
We will send you a traditional card for every item that you purchase, provided you select the traditional card option. For example, if you order three goats and select 'Traditional card', you will receive three individual goat cards.
All the cards you order will be sent to you by post. Once you receive your cards you will be able to write in them to add your personal touch, and send them on to your lucky friend or family member!
* Please note, if you make a selection from our gift packages, you will only receive one card per package. This applies to all gift packages, except the ‘Mixed bag of gifts’, which comes with 5 cards.
eCards
An eCard is an electronic card which includes a photo, a description of your gift and your personalised message.
When you select a gift and choose the eCard option, you will be asked to provide your name and email address and the email address and name(s) of the person to receive the eCard. This will also be your opportunity to add your personal message to the eCard.
A link to the eCard you have created will be sent to the delivery email address you advise. This link will provide the required access for your friend(s) to view their eCard.
You and your gift recipient/s must have valid email addresses if you want to choose the eCard option.
Follow these instructions to order an eCard:
- Add the required item to your gift basket
- Enter the required quantity for this gift selection
- Select 'eCard' from the gift card options
- Select the type of image you want on your eCard (either, standard gift, birthday or Christmas image)
- Click on 'Continue'
- If you have ordered more than 1 gift, you will be asked to confirm the quantity you have chosen or alter it as required, then click on 'Next'
- Personalise your eCard
- Preview it to make sure it’s correct
- Click on 'Continue' to add the eCard details to your gift basket.
If you want to add a gift to an eCard you have already created:
- Select the required gift
- Enter the required quantity for this gift selection
- Select 'eCard' from the gift card options
- If you have already created more than one eCard, you will need to choose the correct eCard destination from the drop down list.
- Click on 'Continue'
- Click 'Continue' if the card is correct or 'Amend' if there’s something you'd like to change.
- You will be taken to the gift basket.
If you are sending an eCard, you must decide how many of a particular item are to be included in the one gift, as each eCard can only be sent to one email address. For example, to send a single gift of three mosquito nets, simply type ‘3’ in the ‘Quantity required’ box.
If you prefer to send three gifts of one mosquito net, with a separate eCard for three different gift recipients, make sure you add the mosquito net to your gift basket three times – once for each eCard. This allows you to personalise each eCard.
* Please note, if you make a selection from our gift packages, you can only send one eCard per package. You cannot send an eCard with the ‘Mixed bag of gifts’ package.
Print your own cards
A print your own card can be downloaded and printed on your home printer. You can then add your own personal message before giving it to your gift recipient.
With a print your own card, you can select the type of image you want, either standard gift, birthday or Christmas image. Once your Smiles transaction is complete, a PDF containing the card you have selected will be created. It will come with instructions on how to print the card from your home printer.
When you choose the print your own card option, you will be asked to provide your email address so that we can send you confirmation advice and a PDF containing your card.
When your Smiles transaction has been successfully completed, you will be taken to an online confirmation screen that also includes a link to the PDF containing your card and printing instructions. If, however, your transaction is delayed for any reason, the card will not be immediately available.
If you have provided us with your email address, we will send you confirmation advice and a PDF of your card as soon as your transaction is completed.
NOTE: If you do not provide us with your email address, you will need to contact our Supporter Service Team on 1300 303 440 for further instructions.
Can I get more than one card type for each gift?
No. You can only select one type of gift card for each gift.
I really want to send an eCard but don’t have email
Sorry, but you and your gift recipient need a valid email address if you want to choose the eCard option. If you don’t have an email account, but your gift recipient does, perhaps you could ask a friend to place the order for you.
Card postal delivery time
For online and phone orders placed by 2pm, we will dispatch your gift cards the next working day. Cards for coupon orders mailed to us will be dispatched within 5 working days of us receiving the order.
There are many factors that may delay the delivery of your cards:
Delivery to remote areas (which may take longer);
Incorrect or illegible addresses.
Undeliverable emails
If your eCard can’t be delivered for any reason, we will attempt to notify you via the email address you provided when you completed the eCard. Please check email addresses carefully before submitting them as we won’t be able to contact you if the details you provide are incorrect.
Incorrect email addresses are a common cause of delivery failure, but sometimes settings designed to prevent unsolicited email from being delivered can also prevent delivery, as can email delivery restrictions imposed by employers. If you are thinking of sending an eCard, it might pay to check that your friends will be able to receive them.
No card
Maybe you don’t want to send a card for your gift item. That’s okay. Simply select the ‘no card’ option when adding a gift to the gift basket.
Questions
If you have any questions about the Smiles gift catalogue, please email our Supporter Service Team or call 13 32 40 (local call cost).
