Our office and contact hours in Australia are Monday-Friday, 9am-6pm AEST/AEDT.
Here’s how you can get in touch.

Our contact details

Phone: 13 32 40
Calling from overseas?
Phone +61 3 9287 2233

Postal address: GPO Box 9944,
Melbourne, VIC 3001

Street address: 1 Vision Drive,
Burwood East, VIC 3151

Send us a message: 
Submit an enquiry. Leave your details and we will respond as soon as possible.

Get in touch

At World Vision Australia we value the contribution each and every supporter makes to our work.
Our office and contact hours in Australia are Monday-Friday, 9am-6pm AEST/AEDT. However, you may receive calls from our teams up until 8pm in your state. 
If you’d like to chat to us, you can call us on 13 32 40, chat with us live or submit an enquiry; we endeavour to respond to all enquiries as soon as possible.
If you would like to discuss a complaint, our specialist team will work with you to effectively resolve any issue in a professional and timely manner. 
We aim to resolve complaints as quickly as possible. However, the time that it may take for us to resolve your complaint will depend on the nature of the matters you raise.  
Complaints can be made by phone, email, online chat, on our form, via post or in person. You can learn more about other ways you can submit a complaint, our Complaint handling process and Complaints Policy here
We will use your information to investigate your complaint and to communicate with you. The Privacy Policy explains how we will manage your personal information.  
Please be assured that we respect your privacy and confidentiality in regards to the information you provide us. The Australian Privacy Principles, the Australian Council for International Development (ACFID) Code of Conduct, the Fundraising Institute of Australia (FIA) Code and the Payment Card Industry Data Security Standard also apply to us. 
For media related inquiries please email us at media@worldvision.com.au or phone us on 03 9287 2100.
At World Vision the care and protection of children and vulnerable adult beneficiaries is our top priority. It is the focus of both our work in communities around the world and our advocacy on behalf of all children, especially the most vulnerable.
Child and Adult Safeguarding Policy: Our policy regarding safeguarding children and vulnerable adult beneficiaries from harm.
You can submit a concern regarding Child and Adult Safeguarding here.

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Contact World Vision around the world

World Vision Bangladesh (Sponsorship Operation),
Abedin Tower (2nd Floor),
35 Kemal Ataturk,
Dhaka - 1213,
P.O. Box 9071
Banani Post Office
Banani, Dhaka - 1213
World Vision Cambodia
Customer Relations Department
Central Post Office
P.O. Box 479
Phnom Penh
Kingdom of Cambodia
World Vision of Uganda
P.O. Box 5319
Sponsorship Department.
World Vision Myanmar,
Level 5, 8th Mile Business Centre,
95-A Kyaik Wine Pagoda Road,
8th Mile, Mayangone Township, Postal Code 11061,
World Vision
Sponsorship Department
P.O. Box 4253
World Vision Chad
Porte 173, Rue 2119,
Canal des Jardins,
Quartier: Ardep-Djoumal,
BP 1108 N'djamena, Chad
World Vision of Ethiopia
P.O. Box 3330
Addis Ababa, Ethiopia
World Vision Kenya
P.O. Box 50816-00200
City Square
World Vision Malawi
Private Mail Bag 30
Lilongwe, Malawi
WVI Nepal
P.O. Box 21969
World Vision India
16, VOC Main Road,
Chennai 600 024
World Vision Zimbabwe
P.O. Box 2420
World Vision Vietnam
9th floor, Mercury Building
444 Hoang Hoa Tham Street
Tay Ho District
Hanoi, Vietnam
World Vision International 
Tanzania Office 
P.O. Box 6070 
World Vision
P.O. Box 31-083 
World Vision Burundi
c/o Sponsorship Operations
Quatrier Roherol
Avenue del'ltalie
Maison No. 3
B.P. 1606
Wahana Visi Indonesia
P.O. Box 3532
World Vision Mozambique
Rua Daniel Napatima no. 146
Caixa Postal 826
Nampula, Mozambique
World Vision Sri Lanka
P.O. Box 2034
Colombo, Sri Lanka
World Vision Australia is an active member of the Australian Council for International Development (ACFID) and adheres to the ACFID Code of Conduct, which defines minimum standards of governance, management and accountability of development for non-government organisations (NGOs). Complaints relating to a breach of the ACFID Code of Conduct can be made to the ACFID Code of Conduct Committee.

Privacy policy

We ask for and collect personal information that helps us engage with you. For example, to process your donation and provide a receipt, or to record your support of a petition or letter to a politician as part of our advocacy work. We could not send you information about your sponsored child or communicate with you about the work we do if we had no way of contacting you. You decide how much information you provide (however we may not be able to answer your enquiry or fulfill your request if you do not provide the information requested). Want to know more about how we will manage your personal information? Read our Privacy Policy.