Contact us

Contact us

Sponsorship and donation queries

For any queries relating to sponsorship or donations, please call us on 13 32 40 from within Australia. Our phones are open 9am–5pm AEST/AEDT Monday–Friday.

Chat with us online between 9am–5pm AEST/AEDT  Monday–Friday.

Or you can submit an enquiry leaving your details and we will respond as soon as possible.



At World Vision we value the contribution each and every supporter makes to our work. 

If you have a Complaint, we would like to hear from you and work with you to effectively resolve it. Our specialist team will seek to resolve any issues in a professional and timely manner.

You can submit a Complaint here.

Complaints can also be made by phone, email, online chat, via post or in person. You can learn more about other ways you can submit a Complaint, our Complaint handling process and Complaints Policy here.

We aim to resolve Complaints as quickly as possible. However, the time that it may take for us to resolve your Complaint will depend on the nature of the matters you raise. 

And please be assured that we respect your privacy and confidentiality in regards to the information you provide us. The Australian Privacy Principles, the Australian Council for International Development (ACFID) Code of Conduct, the Fundraising Institute of Australia (FIA) Code and the Payment Card Industry Data Security Standard also apply to us.


Child and adult safeguarding

At World Vision the care and protection of children and vulnerable adult beneficiaries is our top priority. It is the focus of both our work in communities around the world and our advocacy on behalf of all children, especially the most vulnerable.

Child and Adult Safeguarding Policy: Our policy regarding safeguarding children and vulnerable adult beneficiaries from harm.

You can submit a concern regarding Child and Adult Safeguarding here.


Other ways to get in touch

You can call us on 13 32 40 (from within Australia). Our phones are open 9am–5pm  AEST/AEDT  Monday–Friday.

Or you can submit an enquiry leaving your details and we will respond as soon as possible.

You can email us at

You can write to us at the following addresses:

  • Street address: 1 Vision Drive, Burwood East, VIC 3151
  • Postal address: GPO Box 9944, Melbourne, VIC 3001

Please note that our office hours in Australia are Monday–Friday, 9am–5pm AEST/AEDT .

We're closed on Saturdays and Sundays.


Contact the media team

For media related inquiries please email us at or phone us on 03 9287 2100.


Social media 


World Vision offices around the world

World Vision Bangladesh (Sponsorship Operation),
Abedin Tower (2nd Floor),
35 Kemal Ataturk,
Dhaka - 1213,
P.O. Box 9071
Banani Post Office
Banani, Dhaka - 1213

World Vision Cambodia
Customer Relations Department
Central Post Office
PO Box 479
Phnom Penh
Kingdom of Cambodia
World Vision of Jerusalem
Augusta Victoria
Mount of Olives
PO Box 51399
Jerusalem 9191502

Sponsorship Department.
World Vision Myanmar,
Level 5, 8th Mile Business Centre,
95-A Kyaik Wine Pagoda Road,
8th Mile, Mayangone Township, Postal Code 11061,

World Vision
Sponsorship Department
P.O BOX 4253
World Vision Chad
Porte 173, Rue 2119,
Canal des Jardins,
Quartier: Ardep-Djoumal,
BP 1108 N'djamena, Chad
World Vision of Ethiopia
P.O. Box 3330
Addis Ababa, Ethiopia
World Vision Kenya
P.O. Box 50816-00200
City Square
World Vision Malawi
Private Mail Bag 30
Lilongwe, Malawi
WVI Nepal
P.O Box 21969
World Vision India
16, VOC Main Road,
Chennai 600 024
World Vision Zimbabwe
P O Box 2420
World Vision Vietnam
9th floor, Mercury Building
444 Hoang Hoa Tham Street
Tay Ho District
Hanoi, Vietnam
World Vision International 
Tanzania Office 
P O Box 6070 
World Vision
P O Box 31-083 
World Vision Burundi
c/o Sponsorship Operations
Quatrier Roherol
Avenue del'ltalie
Maison No. 3
B.P. 1606
Wahana Visi Indonesia
PO Box 3532
World Vision Mozambique
Rua Daniel Napatima no. 146
Caixa Postal 826
Nampula, Mozambique
World Vision Sri Lanka
P. O. Box 2034
Colombo, Sri Lanka
World Vision of Uganda
P O Box 5319
World Vision Australia is an active member of the Australian Council for International Development (ACFID) and adheres to the ACFID Code of Conduct, which defines minimum standards of governance, management and accountability of development for non-government organisations (NGOs). Complaints relating to a breach of the ACFID Code of Conduct can be made to the ACFID Code of Conduct Committee.