Sponsorship and donation queries
For any queries relating to sponsorship or donations, please call us on 13 32 40 from within Australia. Our phones are open 9am–5pm AEST/AEDT Monday–Friday.
Chat with us online between 9am–5pm AEST/AEDT Monday–Friday.
Or you can submit an enquiry leaving your details and we will respond as soon as possible.
Complaints
At World Vision we value the contribution each and every supporter makes to our work.
If you have a Complaint, we would like to hear from you and work with you to effectively resolve it. Our specialist team will seek to resolve any issues in a professional and timely manner.
You can submit a Complaint here.
Complaints can also be made by phone, email, online chat, via post or in person. You can learn more about other ways you can submit a Complaint, our Complaint handling process and Complaints Policy here.
We aim to resolve Complaints as quickly as possible. However, the time that it may take for us to resolve your Complaint will depend on the nature of the matters you raise.
And please be assured that we respect your privacy and confidentiality in regards to the information you provide us. The Australian Privacy Principles, the Australian Council for International Development (ACFID) Code of Conduct, the Fundraising Institute of Australia (FIA) Code and the Payment Card Industry Data Security Standard also apply to us.
Child and adult safeguarding
At World Vision the care and protection of children and vulnerable adult beneficiaries is our top priority. It is the focus of both our work in communities around the world and our advocacy on behalf of all children, especially the most vulnerable.
Child and Adult Safeguarding Policy: Our policy regarding safeguarding children and vulnerable adult beneficiaries from harm.
You can submit a concern regarding Child and Adult Safeguarding here.
Other ways to get in touch
You can call us on 13 32 40 (from within Australia). Our phones are open 9am–5pm AEST/AEDT Monday–Friday.
Or you can submit an enquiry leaving your details and we will respond as soon as possible.
You can email us at service@worldvision.com.au.
You can write to us at the following addresses:
- Street address: 1 Vision Drive, Burwood East, VIC 3151
- Postal address: GPO Box 9944, Melbourne, VIC 3001
Please note that our office hours in Australia are Monday–Friday, 9am–5pm AEST/AEDT .
We're closed on Saturdays and Sundays.
Contact the media team
For media related inquiries please email us at media@worldvision.com.au or phone us on 03 9287 2100.
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