Contact Us

Sponsorship and donation queries

Call us on 13 32 40 from within Australia or + 61 3 9940 5501 from overseas. Our phones are open 9am–6pm AEDT Monday–Friday.

Chat with us online. We're available 9am–8pm AEDT Monday–Friday.

Or you can send us a message through our contact form. We'll get back to you as soon as we can.

Social media

Send us a tweet: twitter.com/worldvisionaus

Post on our Facebook wall: facebook.com/worldvisionaustralia

Tell us your feedback

At World Vision, we welcome your feedback so that we can keep improving.

Give feedback

Your comments will be passed on to the relevant department for consideration and resolution. If you would like to discuss your feedback with World Vision you can leave your contact details and a World Vision staff member will contact you. 

Complaints

At World Vision we really value the contribution our supporters make to our work. One of our core values is that we are responsive and we maintain an attitude of learning, reflection and discovery, so if you have a complaint please let us know. The time it would take us to respond to your complaint will depend on the nature of your complaint. We will generally endeavour to send you an acknowledgement of your issue within two business days. If the issue you are raising is of specialised technical nature, we will refer it to the appropriate specialist staff and/or escalate it. We will do our best to address and resolve any issues you have professionally and in a timely manner.

We will also respect your privacy and the confidentiality as relevant of the information you provide to us. The Australian Privacy Principles, the ACFID Code of Conduct and the Payment Card Industry Data Security Standard also apply to us.

Other ways to get in touch

You can call us on 13 32 40 (+61 3 9940 5501 from overseas). Our phones are open 9am–6pm AEDT Monday–Friday.

You can email us at feedback@worldvision.com.au.

You can write to us at the following addresses:

  • Street address: 1 Vision Drive, Burwood East, VIC 3151
  • Postal address: GPO Box 9944, Melbourne, VIC 3001

Or you can send us a fax on 03 9287 2427.

 

Please note that our office hours in Australia are Monday–Friday, 9am–6pm AEDT.

We're closed on Saturdays and Sundays.

 

 

World Vision offices around the world

World Vision of Bangladesh
P.O. Box 9071
Banani Post Office
Banani, Dhaka - 1213
Bangladesh

World Vision Cambodia
Customer Relations Department
Central Post Office
PO Box 479
Phnom Penh
Kingdom of Cambodia
World Vision of Jerusalem
PO Box 51399
Jerusalem 91513
Israel

Sponsorship Department.
World Vision Myanmar,
Level 5, 8th Mile Business Centre,
95-A Kyaik Wine Pagoda Road,
8th Mile, Mayangone Township, Postal Code 11061,
Yangon
Myanmar

World Vision
Sponsorship Department
P.O BOX 4253
Kigali
Rwanda
Vision Mondiale Chad
c/o Customer Relations Service
B.P.1108
N'Djamena, Chad
World Vision of Ethiopia
P.O. Box 3330
Addis Ababa, Ethiopia
World Vision Kenya
P.O. Box 50816-00200
City Square
Nairobi
Kenya
World Vision Malawi
Private Mail Bag 30
Lilongwe, Malawi
WVI Nepal
P.O Box 21969
Kathmandu
Nepal
World Vision India
Post Bag No. 5305
Kodambakkam
Chennai 600 024
India
World Vision Zimbabwe
P O Box 2420
Harare
Zimbabwe
World Vision Vietnam
Mercury Building, 9th Floor
444 Hoang Hoa Tham St
Ba Dinh District
Hanoi, Vietnam
World Vision International 
Tanzania Office 
P O Box 6070 
Arusha
Tanzania
World Vision
P O Box 31-083 
Lusaka
Zambia
 
World Vision Burundi
c/o Sponsorship Operations
Quatrier Roherol
Avenue del'ltalie
Maison No. 3
B.P. 1606
Bujumbura
Burundi
Wahana Visi Indonesia
PO Box 3532
Jakarta
Indonesia
World Vision Mozambique
c/ Mozambique Post Office
Rua Daniel Namatima no 146
Caixa Postal-826
Nampula, Mozambique
World Vision Sri Lanka
P. O. Box 2034
Colombo, Sri Lanka
World Vision of Uganda
P O Box 5319
Kampala
Uganda

World Vision Australia is an active member of the Australian Council for International Development (ACFID) and adheres to the ACFID Code of Conduct, which defines minimum standards of governance, management and accountability of development for non-government organisations (NGOs). Complaints relating to a breach of the ACFID Code of Conduct can be made to the ACFID Code of Conduct Committee.