Sponsorship and donation queries
If you would like to make changes to your sponsorship, call us on 13 32 40 from within Australia or + 61 3 9940 5501 from overseas. Our phones are open 9am–5pm AEDT Monday–Friday.
Chat with us online. We're available 9am–5pm AEDT Monday–Friday.
Or you can submit an enquiry*. We'll get back to you as soon as we can!
*This form is only for sponsorship and donation related queries.
Send us a tweet: twitter.com/worldvisionaus
Post on our Facebook wall: facebook.com/worldvisionaustralia
Tell us your feedback
At World Vision, we welcome your feedback so that we can keep improving.
Your comments will be passed on to the relevant department for consideration and resolution. If you would like to discuss your feedback with World Vision you can leave your contact details and a World Vision staff member will contact you.
At World Vision we really value the contribution our supporters make to our work. One of our core values is that we are responsive and we maintain an attitude of learning, reflection and discovery, so if you have a complaint please let us know. The time it would take us to respond to your complaint will depend on the nature of your complaint. We will generally endeavour to send you an acknowledgement of your issue within two business days. If the issue you are raising is of specialised technical nature, we will refer it to the appropriate specialist staff and/or escalate it. We will do our best to address and resolve any issues you have professionally and in a timely manner.
We will also respect your privacy and the confidentiality as relevant of the information you provide to us. The Australian Privacy Principles, the ACFID Code of Conduct and the Payment Card Industry Data Security Standard also apply to us.
Other ways to get in touch
You can call us on 13 32 40 (+61 3 9940 5501 from overseas). Our phones are open 9am–5pm AEDT Monday–Friday.
You can email us at firstname.lastname@example.org.
You can write to us at the following addresses:
Street address: 1 Vision Drive, Burwood East, VIC 3151
- Postal address: GPO Box 9944, Melbourne, VIC 3001
Please note that our office hours in Australia are Monday–Friday, 9am–5pm AEDT.
We're closed on Saturdays and Sundays.