Contact us

Contact us

Sponsorship and donation queries

For any queries relating to sponsorship or donations, please call us on 13 32 40 from within Australia. Our phones are open 9am–5pm AEDT Monday–Friday.

Chat with us online between 9am–5pm AEDT Monday–Friday.

Or you can submit an enquiry leaving your details and we will respond as soon as possible.

Complaints

At World Vision we value the contribution each and every supporter makes to our work.  If you have a complaint, we would like to hear from you and work with you to effectively resolve it. We will endeavour to respond acknowledging your complaint within three business days and refer it to the appropriate team for handling. The time it would take us to respond to your complaint will depend on the nature of the matters you raise. Our specialist team will seek to resolve any issues in a professional and timely manner.

We respect your privacy and confidentiality in regards to the information you provide us. The Australian Privacy Principles, the Australian Council for International Development (ACFID) Code of Conduct and the Payment Card Industry Data Security Standard also apply to us.

You can submit a complaint here.

Child and Adult Safeguarding

At World Vision the care and protection of children and vulnerable adult beneficiaries is our top priority. It is the focus of both our work in communities around the world and our advocacy on behalf of all children, especially the most vulnerable.

Child and Adult Safeguarding Policy: Our policy regarding safeguarding children and vulnerable adult beneficiaries from harm.

You can submit a concern regarding Child and Adult Safeguarding here.

Other ways to get in touch

You can call us on 13 32 40 (from within Australia). Our phones are open 9am–5pm AEST Monday–Friday.

Or you can submit an enquiry leaving your details and we will respond as soon as possible.

You can email us at service@worldvision.com.au.

You can write to us at the following addresses:

  • Street address: 1 Vision Drive, Burwood East, VIC 3151
  • Postal address: GPO Box 9944, Melbourne, VIC 3001
  

Please note that our office hours in Australia are Monday–Friday, 9am–5pm AEST.

We're closed on Saturdays and Sundays.

Contact the media team

For media related inquiries please email us at media@worldvision.com.au or phone us on 0403 920 189 .

Social media 

 

World Vision offices around the world

World Vision Bangladesh (Sponsorship Operation),
Abedin Tower (2nd Floor),
35 Kemal Ataturk,
Banani,
Dhaka - 1213,
P.O. Box 9071
Banani Post Office
Banani, Dhaka - 1213
Bangladesh

World Vision Cambodia
Customer Relations Department
Central Post Office
PO Box 479
Phnom Penh
Kingdom of Cambodia
World Vision of Jerusalem
Augusta Victoria
Mount of Olives
PO Box 51399
Jerusalem 9191502
Israel

Sponsorship Department.
World Vision Myanmar,
Level 5, 8th Mile Business Centre,
95-A Kyaik Wine Pagoda Road,
8th Mile, Mayangone Township, Postal Code 11061,
Yangon
Myanmar

World Vision
Sponsorship Department
P.O BOX 4253
Kigali
Rwanda
World Vision Chad
Porte 173, Rue 2119,
Canal des Jardins,
Quartier: Ardep-Djoumal,
BP 1108 N'djamena, Chad
World Vision of Ethiopia
P.O. Box 3330
Addis Ababa, Ethiopia
World Vision Kenya
P.O. Box 50816-00200
City Square
Nairobi
Kenya
World Vision Malawi
Private Mail Bag 30
Lilongwe, Malawi
WVI Nepal
P.O Box 21969
Kathmandu
Nepal
World Vision India
16, VOC Main Road,
Kodambakkam
Chennai 600 024
India
World Vision Zimbabwe
P O Box 2420
Harare
Zimbabwe
World Vision Vietnam
9th floor, Mercury Building
444 Hoang Hoa Tham Street
Tay Ho District
Hanoi, Vietnam
World Vision International 
Tanzania Office 
P O Box 6070 
Arusha
Tanzania
World Vision
P O Box 31-083 
Lusaka
Zambia
 
World Vision Burundi
c/o Sponsorship Operations
Quatrier Roherol
Avenue del'ltalie
Maison No. 3
B.P. 1606
Bujumbura
Burundi
Wahana Visi Indonesia
PO Box 3532
Jakarta
Indonesia
World Vision Mozambique
Rua Daniel Napatima no. 146
Caixa Postal 826
Nampula, Mozambique
World Vision Sri Lanka
P. O. Box 2034
Colombo, Sri Lanka
World Vision of Uganda
P O Box 5319
Kampala
Uganda
World Vision Australia is an active member of the Australian Council for International Development (ACFID) and adheres to the ACFID Code of Conduct, which defines minimum standards of governance, management and accountability of development for non-government organisations (NGOs). Complaints relating to a breach of the ACFID Code of Conduct can be made to the ACFID Code of Conduct Committee.