The personal information we typically collect includes:
- Personal details like name, date of birth, gender, age, and contact details such as postal addresses, email address and phone numbers.
- Additional information if you tell us about your family, your circumstances or your interests during a call.
- Your interests and donation history.
- Payment card details (including transaction details/payment history).
- Records of your communication and interactions with us and details/history of your preferences.
We typically collect this information when:
- You make a donation.
- We communicate with you by phone, email, social media, webchat, post or in person.
- You contact us or fill out forms.
- You communicate with your sponsor child.
- You use our website or app.
- You use other digital services or those provided by our advertising partners like Facebook.
Remaining anonymous
If you choose to, you can talk to World Vision Australia anonymously. This includes when you call us or use our chat services. In most cases anonymous donations are not possible because of the need to collect and process payment information.
Collecting unsolicited information
If you provide us with information we did not request, a decision will be made on whether World Vision Australia could have collected this information. If it is determined this information could have been lawfully collected, it will be managed in accordance with this policy. If it is decided that World Vision Australia could not have lawfully collected the information, steps will be taken to destroy or permanently de-identify the information.
Collection notices
When we collect personal information, we take reasonable steps to notify you about how your information will be used, disclosed and stored, and how you can access our Privacy Policy. This is typically done through a collection notice provided at or before the time of collection, such as when completing forms, interacting online or over the phone.
Collecting from people other than you
We typically collect information directly from you but may use other sources in some circumstances.
We use publicly available information from professional research and data analytics organisations, such as financial and demographic information, to improve the way we engage with you as a supporter. This may include inferring non-sensitive information about supporter behaviour and preferences.
This helps to ensure we provide you with relevant opportunities to support our work. This information may include:
- Information which tells us more about our supporters such as family and professional connections, memberships of clubs or associations, or capacity to support our work in various ways; and
- Things that interest you and their location, e.g. an interest in faith-based events, or events in a particular location.
We might also collect information about you from someone else, such as:
- Your parent or guardian if you are under 18;
- When we use address validation services; and
- Where we buy a marketing list you have agreed to be on.
Maintaining accurate information
World Vision Australia will take reasonable steps to ensure information about you remains accurate and up to date. Including by providing you with opportunities to correct or update information or by using third-party validation services.