Frequently asked questions

When will I receive my printed gifts?

Your printed gift order will be processed and given to Australia Post. We use their "Priority" service, but delivery times vary by address, so please allow 10-12 working days. 

We will always work hard to keep these timelines to a minimum, but during busy periods processing may take a little longer.  

Please see “What is the order cut-off date for Christmas?” below for detailed information on order cut-off dates. 


What is the order cut-off date for Christmas?

To receive your printed gifts in time for Christmas, please order online by the following dates:

General gift purchases: Sunday 16 December 

Bundle gifts: Tuesday 18 December  

High Impact Gifts: Tuesday 18 December  

There is no cut-off date for “print your own” or “e-gift” gifts. 

How are World Vision Gifts delivered?

Choose from one of our three convenient options:  

Printed card: When you choose a printed gift card, you’ll receive a special delivery to your mailbox – a beautiful card to give to your loved one that describes how their gift is helping children and communities in need. 

To receive your printed gifts in time for Christmas, please order online by the following dates:

General gift purchases: Sunday 16 December
Bundle gifts: Tuesday 18 December
High Impact Gifts: Tuesday 18 December

 E-gift delivery: Need to send a gift immediately? Deliver an e-gift straight to the inbox of your loved one. They’ll receive a personalised email about their World Vision Gift from you and the lasting impact it can have.  

When you choose this option, your gift will be delivered on the day of purchase. If that doesn’t suit you, we recommend choosing the “Print your own” option.   

 Print your own gift card: Short on time? Choose to print your gift card yourself to deliver it whenever suits you.  

 

What if my gifts are damaged?

In the unlikely situation that your gifts are damaged, we’ll be happy to send a replacement. We always attempt to strike a balance between delivering a quality product and the responsibility of spending funds in a cost-effective manner.

Can World Vision write a message on my gift cards and send them straight to my loved ones?

To ensure costs are kept to a minimum, we don’t offer this service. If you wish to write your own message, you can do so once you receive your printed gift card in the post, or via our e-gift option.

Why is there a cost for postage and handling?

This is to help cover the cost of processing and sending your printed gifts. It also helps to ensure funds are spent in a cost-effective manner.

Can I be sent a World Vision Gifts Catalogue?

Yes, we do have limited copies of printed catalogues available. You can call 13 32 40 to have a printed catalogue delivered to your address.

Can I send a World Vision Gift to my sponsored child or community?

Unfortunately we are unable to send gifts to individual sponsored children or communities, but please be assured these gifts will help change lives for people experiencing poverty around the world. When you choose World Vision Gifts, you’ll help many families and communities – including those outside the reach of child and community sponsorship. This means your support can go even further.

What is a bundle?

A bundle is a collection of different gifts you can purchase in a single unit. Within each bundle you will receive the individual gifts as indicated.

How will my World Vision bundle gifts arrive?

Bundles contain one gift card for each gift in the bundle – for example, when you buy the Farmyard friends bundle, you’ll receive 1 x Piglet, 2 x Goats and 3 x Chickens and eggs gift cards.  

Bundle gifts with a value of under $200 are delivered via Australia Post and will be wrapped in ribbon, ready to pass on to your loved ones.  

Bundles with a value over $200 will arrive in a specially-designed gift box.   

Give bundles as a single gift or split between family and friends! 

Are my gifts tax-deductible?

The hopeFULL box, six pack of Christmas cards and wrapping paper are not tax deductible. All other gifts and donations are tax deductible and will be listed on your tax statement at the end of financial year. 

Where does the money go?

World Vision Gifts represent actual items or activities included in our life-changing work with communities here in Australia and overseas.   

Funds from your gift purchases are pooled to support work in their specific category, such as health, water, livelihoods (animals and agriculture), education, emergencies, empowering women or Indigenous empowerment, to help deliver lasting impact.    

If we receive contributions in excess of the needs in a particular category, we will use it in other categories represented by items in the catalogue.

Do I really buy the item on the gift card?

World Vision’s charity gift cards represent actual items or activities included in our life-changing work with communities here in Australia and overseas.  

For example, when you buy a goat, tools for farmers or fast-growing seeds, you're donating to our livelihoods work where these items are used to help families grow more food and increase their incomes.  

Funds from your gift purchases are pooled to support work in their specific category, such as livelihoods, health, or water and sanitation. That way, we can make sure they have the most impact and are used where they’re needed most.

Help! I’ve sent an e-gift to the wrong email address!

Unfortunately we are unable to send e-gifts to an email address that’s different from the original entered.  

Please get in touch with us at service@worldvision.com.au or 13 32 40 and we will provide you with a link that will allow you to print your gift card out. 

Can I send multiple e-gifts to family and friends?

For each gift you purchase, you can only send one e-gift. Please purchase multiple e-gifts if you’d like to send more than one gift. 

What is the hopeFULL box?

The hopeFULL box is a specially-designed gift box for you to deliver gifts to your loved ones in. While it’s made to fit up to 25 World Vision Gift Cards, its handy size makes it useful for other gifts too!   

Because proceeds from the hopeFULL box go towards supporting our work to fight global poverty and injustice, you’ll be helping us create lasting change around the world no matter what you put inside. 

What is a High Impact Gift?

High Impact Gifts are designed to help create bigger and lasting change for communities in need.  

Funds from your High Impact Gift purchases are pooled to support work in their specific category, such as livelihoods, health, or water and sanitation, and delivered to areas where we are working – enabling us to use our existing programs to deliver greater impact for those who need it most.  

High Impact Gifts help with large-scale change like bringing clean water to 24 communities, giving shelter to over 6,000 people in crisis, or constructing three classrooms for displaced children. Now that’s lasting impact. 

How will my World Vision High Impact Gifts arrive? 

For every High Impact Gift purchased, you’ll receive a specially-designed gift box to give to your loved one. Inside you will find a beautiful gift card describing the lasting change their gift will help create. High Impact Gifts will be delivered to you via Australia post.   

When you purchase multiple High Impact Gifts you will receive them in separate gift boxes.