Frequently asked questions

Your printed gift order will be processed and given to Australia Post. We use their "Priority" service, but delivery times vary by address, so please allow 10-12 working days. 

We’ll process your order as quickly as possible, but during busy periods this may take a little longer. Need your order in time for Christmas? Please see the order cut-off dates below.  

In the unlikely situation that your gifts are damaged, we’ll be happy to send a replacement. Please contact us on: 13 32 40 or service@worldvision.com.au to arrange. 

To ensure costs are kept to a minimum, this service is currently unavailable. All gift cards have space for your own handwritten message. Or, if you choose an emailed card, you can type your message right before it’s sent.

This is to help cover the cost of processing and sending your printed gifts. It also helps to ensure funds are spent in a cost-effective manner.

Yes, we do have limited copies of printed catalogues available. Please call us on 13 32 40 and we’ll mail one out to you.

Unfortunately, we are unable to send gifts to individual sponsored children or communities, but please be assured these gifts will help change lives for people experiencing poverty around the world. When you choose World Vision gifts, you’ll help many families and communities – including those outside the reach of child and community sponsorship. This means your support can go even further.

A bundle is a collection of different gift cards you can buy at the same time. You might like to give them as a single gift or split the cards between family, friends and colleagues. 

When you choose from the range of bundles, you’ll see which gift cards are included. For example, when you buy the “Farmyard friends” bundle, you’ll receive a total of six cards: 1 x Piglet, 2 x Goats and 3 x Chickens and eggs gift cards.  

Bundle gifts are wrapped in ribbon and delivered using Australia Post’s “Priority” service. Please allow 10-12 working days, as delivery times vary by address. 

Need your gift in time for Christmas? Please see “What is the order cut-off date for Christmas?” above.  

The six pack of Christmas cards and wrapping paper are not tax deductible. All other gifts and donations are tax deductible and will be listed on your tax statement at the end of financial year.  

Every World Vision gift represents a real item from our work around the world, and your gift will help transform the lives of children and families in need.

Funds from your gift purchases are pooled to support work in their specific category, such as health, water, livelihoods (animals and agriculture), education, emergencies, empowering women or Indigenous empowerment, to help deliver lasting impact.

If we receive contributions in excess of the needs in a particular category, we will use it in other categories represented by items in the catalogue (excluding Australia First Nations). 

Every World Vision gift represents a real item from our work around the world, and your gift will help transform the lives of children and families in need.

For example, when you buy a goat, fish farm or fast-growing seeds, you're donating to our livelihoods work where these items are used to help families grow more food and increase their incomes.

Funds from your gift purchases are pooled to support work in their specific category, such as livelihoods, health, or water and sanitation. That way, we can make sure they have the most impact and are used where they’re needed most.   

Yes, you can. But if you buy multiple eGifts, each one will be sent in a separate email. It’s not possible to send more than one gift in a single email. 

After you’ve chosen your eGifts, you’ll be able to add your message and the recipient’s email address for each individual gift.

For every High Impact gift purchased, you’ll receive a specially designed gift box to give to family and friends. Inside you will find a beautiful gift card describing the lasting change their gift will help create. High impact gifts will be delivered to you via Australia Post.

When you purchase multiple High Impact gifts you will receive them in separate gift boxes.