Frequently asked questions

Can I choose when my eGift gets sent?

Absolutely. If you don’t want your gift emailed out right away, you can choose any date up to two months from the date of purchase. Once your chosen eGift (emailed card) is in your cart, you can write your message and select the date it gets sent out. You gift will be emailed at 9am AEST/AEDT on that date.

How are World Vision gift cards delivered?

When you select your gift, you can choose which of these card types suits you.  

Emailed card: Deliver an eGift straight to the inbox of family and friends. They’ll receive an email about their World Vision gift from you and the lasting impact it can have. Simply enter the recipient’s name and email address, write your message and choose a send date between today and two months from now.

Print your own card: Short on time? Why not print your gift card and deliver it at a time that suits you? We’ll email you a link, so you can immediately download an A4 printable PDF that folds into a card (you’ll need Adobe Reader). 

No card needed: If you’re buying a gift as a donation and don’t need a card, this option is for you. We’ll still email you a receipt for your generous donation. 

Why can't I select printed gift cards anymore?

Like many organisations we're adapting our strategy and becoming more digitally focused to maximise our funds for our development work. We invite you to choose the print your own or e-card options as printed gift cards are no longer available.

Why haven't I received my gift catalogue this year?

Like many organisations we're adapting our strategy and becoming more digitally focused to maximise our funds for our development work. We invite you to browse our selection of gifts online and choose the print your own or e-card options as printed catalogues and gift cards are no longer available.

Are my gifts tax deductible?

All gifts and donations are tax deductible and will be listed on your tax statement at the end of financial year. 

Can I send a World Vision gift to my sponsored child or community?

Unfortunately, we are unable to send gifts to individual sponsored children or communities, but please be assured these gifts will help change lives for people experiencing poverty around the world. When you choose World Vision gifts, you’ll help many families and communities – including those outside the reach of child and community sponsorship. This means your support can go even further.

Where does the money go?

Every World Vision gift represents a real item from our work around the world, and your gift will help transform the lives of children and families in need.

Funds from your gift purchases are pooled to support work in their specific category, such as health, water, livelihoods (animals and agriculture), education, emergencies, empowering women or Indigenous empowerment, to help deliver lasting impact.

If we receive contributions in excess of the needs in a particular category, we will use it in other categories represented by items in the catalogue (excluding Australia First Nations). 

Do I really buy the item on the gift card?

Every World Vision gift represents a real item from our work around the world, and your gift will help transform the lives of children and families in need.

For example, when you buy a goat, fish farm or fast-growing seeds, you're donating to our livelihoods work where these items are used to help families grow more food and increase their incomes.

Funds from your gift purchases are pooled to support work in their specific category, such as livelihoods, health, or water and sanitation. That way, we can make sure they have the most impact and are used where they’re needed most.   

What if I’ve sent an eGift to the wrong email address?

 Unfortunately, once an eGift is sent, we can’t send it to a different email address.  But we can provide you with a link so you can print your gift card instead. Simply get in touch with us on 13 32 40 or service@worldvision.com.au.

Can I send multiple eGifts to family and friends?

Yes, you can. But if you buy multiple eGifts, each one will be sent in a separate email. It’s not possible to send more than one gift in a single email. 

After you’ve chosen your eGifts, you’ll be able to add your message and the recipient’s email address for each individual gift.

What is a High Impact gift?

High Impact gifts are designed to help create bigger and lasting change for communities in need.  

Funds from your High Impact gift purchases are pooled to support work in their specific category, such as livelihoods, health, or water and sanitation, and delivered to areas where we are working – enabling us to use our existing programs to deliver greater impact for those who need it most.  

High Impact gifts help with large-scale change like supplying clean water to 24 communities, giving shelter to 6,240 people in crisis, or constructing classrooms for children in crisis. Now that’s lasting impact.

Why are you still selling gift cards at retail stands?

Although we are no longer offering printed gift cards online, we want to be good stewards and utilise our remaining stock at our retail stands, subject to availability. View our current retail locations here.