Frequently asked questions

Your printed gift order will be processed and given to Australia Post. We use their "Priority" service, but delivery times vary by address, so please allow 10-12 working days. 

We will always work hard to keep these timelines to a minimum, but during busy periods processing may take a little longer.

To ensure your order is processed and mailed in time for Christmas, all orders must be received by:

Single gifts: Friday 13 December
Bundle and high impact gifts: Monday 16 December   

There is no cut-off date for “print your own” or “e-gift” gifts. 

Choose from one of our three convenient options:  

Printed card: When you choose a printed gift card, you’ll receive a special delivery to your mailbox – a beautiful card to give to your friends and family that describes how their gift is helping children and communities in need.

To ensure your order is processed and mailed in time for Christmas, all orders must be received by:

Single gifts: Friday 13 December
Bundle and high impact gifts: Monday 16 December

Send as an email: Need to send a gift immediately? Deliver an e-gift straight to the inbox of family and friends. They’ll receive a personalised email about their World Vision gift from you and the lasting impact it can have.

When you choose this option, your gift will be delivered on the day of purchase. If that doesn’t suit you, we recommend choosing the “print your own” option.

Print your own card: Short on time? Why not print your gift card and deliver it at a time that suits you.

In the unlikely situation that your gifts are damaged, we’ll be happy to send a replacement. Please contact us on: 13 32 40 or service@worldvision.com.au to arrange. 
To ensure costs are kept to a minimum, this service is currently unavailable. If you wish to write your own message, you can do so once you receive your printed gift card in the post, or via our e-gift option.
This is to help cover the cost of processing and sending your printed gifts. It also helps to ensure funds are spent in a cost-effective manner.
Yes, we do have limited copies of printed catalogues available. Please call 13 32 40 to have a printed catalogue delivered to your address.
Unfortunately, we are unable to send gifts to individual sponsored children or communities, but please be assured these gifts will help change lives for people experiencing poverty around the world. When you choose World Vision gifts, you’ll help many families and communities – including those outside the reach of child and community sponsorship. This means your support can go even further.
A bundle is a collection of different gifts you can purchase in a single unit. Within each bundle you will receive the individual gifts as indicated.  

Bundles contain gift cards for each gift in the bundle – for example, when you buy the Farmyard friends bundle, you’ll receive 1 x Piglet, 2 x Goats and 3 x Chickens and eggs gift cards. Bundle gifts will be wrapped in ribbon so it’s easy for you to find.

Give bundles as a single gift or split between family and friends!  

The six pack of Christmas cards and wrapping paper are not tax deductible. All other gifts and donations are tax deductible and will be listed on your tax statement at the end of financial year.  

Every World Vision gift represents a real item from our work around the world, and your gift will help transform the lives of children and families in need.

Funds from your gift purchases are pooled to support work in their specific category, such as health, water, livelihoods (animals and agriculture), education, emergencies, empowering women or Indigenous empowerment, to help deliver lasting impact.

If we receive contributions in excess of the needs in a particular category, we will use it in other categories represented by items in the catalogue (excluding Australia First Nations). 

Every World Vision gift represents a real item from our work around the world, and your gift will help transform the lives of children and families in need.

For example, when you buy a goat, fish farm or fast-growing seeds, you're donating to our livelihoods work where these items are used to help families grow more food and increase their incomes.

Funds from your gift purchases are pooled to support work in their specific category, such as livelihoods, health, or water and sanitation. That way, we can make sure they have the most impact and are used where they’re needed most.   

Unfortunately we are unable to send e-gifts to an email address that’s different from the original entered.  

Please get in touch with us at service@worldvision.com.au or 13 32 40 and we will provide you with a link that will allow you to print your gift card out. 

For each gift you purchase, you can only send one e-gift. Please purchase multiple e-gifts if you’d like to send more than one gift. 

High impact gifts are designed to help create bigger and lasting change for communities in need.  

Funds from your high impact gift purchases are pooled to support work in their specific category, such as livelihoods, health, or water and sanitation, and delivered to areas where we are working – enabling us to use our existing programs to deliver greater impact for those who need it most.  

High impact gifts help with large-scale change like supplying clean water to 24 communities, giving shelter to 6,240 people in crisis, or constructing classrooms for children in crisis. Now that’s lasting impact. 

For every high impact gift purchased, you’ll receive a specially designed gift box to give to family and friends. Inside you will find a beautiful gift card describing the lasting change their gift will help create. High impact gifts will be delivered to you via Australia Post.

When you purchase multiple high impact gifts you will receive them in separate gift boxes.