Contact Us

Sponsorship and donation queries:

Call us on 13 32 40 from within Australia or + 61 3 9940 5501 from overseas

You can: Send us a message

Social media:

Send us a tweet: twitter.com/worldvisionaus

Post on our Facebook wall: facebook.com/worldvisionaustralia

Feedback survey

At World Vision, we want to know how we can keep improving.

If you have time to complete five short questions in the following survey, we would appreciate your feedback about how we can do just that.

Please note that your answers will be kept strictly confidential and the results will be used in aggregate. 

However, if you wish to discuss your feedback with World Vision in person, please feel free to leave your details and a World Vision staff member will contact you.

Complete the survey

Complaints

At World Vision we really value the contribution our supporters make to our work. One of our core values is that we are responsive and we maintain an attitude of learning, reflection and discovery, so if you have a complaint please let us know. We will do our best to address and resolve any issues you have professionally and in a timely manner.

We will also respect your privacy and the confidentiality as relevant of the information you provide to us. The Australian Privacy Principles, the ACFID Code of Conduct and the Payment Card Industry Data Security Standard also apply to us.

 

Here’s how to get in touch in a number of ways:

Here in Australia:

You can call us on 13 32 40

You can email us at feedback@worldvision.com.au

You can go here, and choose ‘Feedback’ as the ‘Nature of your enquiry’.

You can write to us at the following addresses:

  • Street address: 1 Vision Drive, Burwood East, Victoria, 3151
  • Postal address: GPO Box 399, Melbourne, Victoria, 3001 Australia

You can send us a fax on 03 9287 2427

 

Please note that our office hours in Australia are:

Monday - Friday: 9am - 8pm AEST

Saturday: Closed

Sunday: Closed

 

You can also write to our offices outside of Australia at the following postal addresses:

World Vision of Bangladesh
P.O. Box 9071
Banani Post Office
Banani, Dhaka - 1213
Bangladesh

World Vision Cambodia
Customer Relations Department
Central Post Office
PO Box 479
Phnom Penh
Kingdom of Cambodia
Vision Mundial del Ecuador
Apartado 17-03-40
Quito, Ecuador
World Vision Haiti
Boite Postale 13401-Delmas
Port-au-Prince
Haiti
World Vision of Jerusalem/West Bank
P. O. Box 51399
Jerusalem, Israel
World Vision International
Private Bag A256
Maseru 100
Lesotho, Southern Africa
World Vision Myanmar
P.O. Box 254
Phrakhanong
Bangkok 10110
Thailand
World Vision
Sponsorship Department
P.O BOX 4253
Kigali
Rwanda
World Vision International
PO Box 2870
Mbabane
Swaziland
World Vision Vietnam
HEAC Building, 4th Floor
14-16 Ham Long St.
Hoan Kiem District
Hanoi, Vietnam
World Vision Bolivia
P.O. Box 9864
La Paz
Bolivia
Vision Mondiale Chad
c/o Customer Relations Service
B.P.1108
N'Djamena, Chad
World Vision of Ethiopia
P.O. Box 3330
Addis Ababa, Ethiopia
World Vision of Honduras
P.O. Box 3204
Tegucigalpa
Honduras
World Vision Kenya
P.O. Box 50816-00200
City Square
Nairobi
Kenya
World Vision Malawi
Private Mail Bag 30
Lilongwe, Malawi
WVI Nepal
P.O Box 21969
Kathmandu
Nepal
World Vision Senegal
B P 51
Thies
Senegal
World Vision International
Tanzania Office
P O Box 6070
Arusha
Tanzania
World Vision
P O Box 31-083
Lusaka
Zambia
Visao Mundial
Caixa Postal 6288
CEP 52041-970
Recife-PE, Brazil
World Vision International
China Office
PO Box 79880
Mongkok Post Office
Kowloon, Hong Kong
World Vision International
Ghana Office
Private Mail Bag
Accra - North
Ghana
World Vision India
Post Bag No. 5305
Kodambakkam
Chennai 600 024
India
World Vision Laos
333 Nongbone Road
P.O Box 312
Vientiane 01005
Laos
World Vision International
Central Post Office
P.O Box 705
Ulaanbaatar 210613
Mongolia
Vision Mundial Nicaragua
Apartado 3691
Managua
Nicaragua
World Vision South Africa
Private Bag x10088
Randburg 2125
South Africa
World Vision Foundation of Thailand
P.O. Box 881
Phrakhanong Post Office
Bangkok 10110
Thailand
World Vision Zimbabwe
P O Box 2420
Harare
Zimbabwe
World Vision Burundi
c/o Sponsorship Operations
Quatrier Roherol
Avenue del'ltalie
Maison No. 3
B.P. 1606
Bujumbura
Burundi
World Vision International
Colombia Office
Apartado Aereo 1434
Santa Fe de Bogota DC
Colombia
World Vision of Guatemala
Apartado Postal 326A
Ciudad de Guatemala
Guatemala
World Vision Indonesia
Tromol Pos 3532
Jakarta Pusat
Indonesia
World Vision Lebanon
Att: Sponsor Manager
P.O. Box 55355
Sin El Fil
Beirut-Lebanon
World Vision Mozambique
c/ Mozambique Post Office
Rua Daniel Namatima no 146
Caixa Postal-826
Nampula, Mozambique

Peru 187195, 188599 & 19827

World Vison Peru
PO Box 11-0276
Lima, 11
Peru

Peru 186843

World Vison Peru
PO Box 140
Huarez
Peru

Peru 173142, 178503, 199417 & 179754

World Vison Peru
PO Box 945
Cusco
Peru

World Vision Sri Lanka
P. O. Box 2034
Colombo, Sri Lanka
World Vision of Uganda
P O Box 5319
Kampala
Uganda

World Vision Australia is an active member of the Australian Council for International Development (ACFID) and adheres to the ACFID Code of Conduct, which defines minimum standards of governance, management and accountability of development for non-government organisations (NGOs). Complaints relating to a breach of the ACFID Code of Conduct can be made to the ACFID Code of Conduct Committee.