Terms and Conditions of the World Vision Direct Debit Agreement
FOR DEBITS FROM APPROVED CREDIT CARD, CHEQUE OR SAVINGS ACCOUNTS.
Please read this information carefully. It provides details of our commitment to you as an official Direct Debit User and your responsibilities as a Supporter.
Our commitment to you
Once we receive your completed Automatic Payment - Direct Debit request (hereinafter referred to as the Direct Debit Agreement), we will confirm your payment details in writing, including the amounts from your nominated account, the frequency and date of commencement of the Agreement.
We will advise you in advance of any changes we plan to make to the amount or frequency of your payments. You will then have 45 days to contact us in writing if you want to alter these new arrangements.
Where the due date of an automatic payment or direct debit transaction falls on a non-business day, we will draw the usual amount on the next business day.
If a direct debit item is returned unpaid by your nominated Financial Institution, due to insufficient funds, we will contact you for permission to re-submit this item.
We reserve the right to cancel the World Vision Direct Debit Agreement with you if two or more payments are returned unpaid by your nominated Financial Institution. We will contact you to arrange an alternative payment method.
We will keep all information regarding your nominated account private and confidential.
Your rights
You may terminate your Direct Debit Agreement at any time by giving notice to us at least five business days before the due date of the next automatic payment or direct debit transaction or through your nominated Financial Institution. We will then confirm cancellation of the agreement in writing.
You may stop payment of an individual transaction under the Direct Debit Agreement by providing us with notice at least five business days before the due date of the next direct debit transaction or through your nominated Financial Institution.
You may request changes to the payment amount and/or frequency of the Direct Debit Agreement transactions by providing us with notice at least five business days before the due date of the next direct debit transaction. We will then confirm these new arrangements in writing.
Where you consider that a direct debit has been transacted incorrectly (outside the Direct Debit Agreement arrangements) you should contact us immediately or lodge a Direct Debit Claim through your nominated Financial Institution. We will respond to your query within seven business days.
Your commitment to us
It is your responsibility to:
- Ensure that sufficient funds are available in your nominated account to meet the requirements of our agreement on each due date.
- Ensure that the authorisation given by you to draw on your nominated account is identical to the account signing instructions held by the Financial Institution where your account is based.
- Advise us if the account nominated by you under the Direct Debit Agreement is transferred or closed.
- Contact us and arrange a suitable alternative payment method if the Direct Debit Agreement is cancelled either by you or by the Financial Institution where your nominated account is based.
Please note:
We cannot accept any bank charges levied by your financial institution for rejected transactions in your nominated account.
