Contact Us

Sponsorship and donation queries:

Call us on 13 32 40 from within Australia or + 61 3 9940 5501 from overseas

You can: Send us a message

Social media:

Send us a tweet:

Post on our Facebook wall:


At World Vision, we want to know how we can keep improving.

If you have time to complete five short questions in the following survey, we would appreciate your feedback about how we can do just that.

Please note that your answers will be kept strictly confidential and the results will be used in aggregate. 

However, if you wish to discuss your feedback with World Vision in person, please feel free to leave your details and a World Vision staff member will contact you.

Complete the survey

Complaint resolution

At World Vision we really value the contribution our supporters make to our work, so if you have a complaint please let us know. We will do our best to address and resolve any issues you have.

Here’s how to get in touch:

You can call us on 13 32 40

You can email us at

Or you can go here, and choose ‘Feedback’ as the ‘Nature of your enquiry’.

Office hours:

Monday - Friday: 9am - 8pm AEST

Saturday: Closed

Sunday: Closed

National Office

Street address:  1 Vision Drive, Burwood East, Victoria, 3151

Postal address: GPO Box 399, Melbourne, Victoria, 3001 Australia

Phone: 03 9287 2233

Fax:     03 9287 2427