At World Vision Australia we value the contribution each and every supporter makes to our work.
Our office and contact hours in Australia are Monday-Friday, 9am-6pm AEST/AEDT. However, you may receive calls from our teams up until 8pm in your state.
If you’d like to chat to us, you can call us on 13 32 40, chat with us live or
submit an enquiry; we endeavour to respond to all enquiries as soon as possible.
If you would like to discuss a complaint, our specialist team will work with you to effectively resolve any issue in a professional and timely manner.
We aim to resolve complaints as quickly as possible. However, the time that it may take for us to resolve your complaint will depend on the nature of the matters you raise.
Complaints can be made by phone, email, online chat, on our form, via post or in person. You can learn more about other ways you can submit a complaint, our Complaint handling process and Complaints Policy
here.
We will use your information to investigate your complaint and to communicate with you. The
Privacy Policy explains how we will manage your personal information.
Please be assured that we
respect your privacy and confidentiality in regards to the information you provide us. The Australian Privacy Principles, the Australian Council for International Development (ACFID) Code of Conduct, the Fundraising Institute of Australia (FIA) Code and the Payment Card Industry Data Security Standard also apply to us.