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Contact us

Sponsorship and donation queries:

Call us on 13 32 40 from within Australia or + 61 3 9940 5501 from overseas

You can:

Send us a message

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Complaint resolution

At World Vision we really value the contribution our supporters make to our work, so if you have a complaint please let us know. We will do our best to address and resolve any issues you have.

Here’s how to get in touch:

You can call us on 13 32 40

You can email us at

Or you can go here, and choose ‘Feedback’ as the ‘Nature of your enquiry’.

Office hours:

Monday - Friday: 9am - 8pm AEST

Saturday: Closed

Sunday: Closed

National Office

Street address:  1 Vision Drive, Burwood East, Victoria, 3151

Postal address: GPO Box 399, Melbourne, Victoria, 3001 Australia

Phone: 03 9287 2233

Fax:     03 9287 2427




If your query is urgent, please call our Supporter Service Team on
13 32 40

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Annual Tax Receipts

Annual Tax Receipts are available from the end of July each year. 

Create an account in My World Vision and nominate to receive your Annual Tax Receipt online.

For more info, please refer to our Annual Tax Receipts page.